FAQ

How do I pay for an order?

To pay for your order on Multipro Essentials follow the steps below:

  1. Select the order and click the "Pay Now" button.
  2. Choose your preferred payment method on the checkout page.

Why did my payment fail?

If your payment for an order has failed, please check it is not due to the following situations: 

  1. Card security code failed.

Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.

  1. Insufficient fund

If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit.

Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.

  1. Exceed limit.

Please make sure the order amount does not exceed your credit card limit.

Notice:

 We totally understand your hesitation to provide the required information out of privacy concern. However, with the user significant growth, we will have to take stringent measures to protect the authenticity and safety of our services. These security measures sometimes check some good users. Please do not take it personally.

As the network model, we are unable to communicate with each of our customers face to face. As a result, it is needed that our customers provide the necessary information online, so to proceed this verification.

We believe that you can understand that this check is to ensure that our website is a safe trading marketplace both for you and your business partners. Rest assured that this security check is strictly confidential, thus your information has not been seen and will not be seen by any third party. However, if you still have any concern, you can hide some information such as the middle digits of your card number.

Refunds:

All sales are final. If you receive your item(s) damaged please contact immediately, take a picture of your damaged item(s), sent it to us and you will receive a site credit good for 30 days of receipt.